People Intouch B.V.

Through its state of the art and high tech SpeakUp system, People Intouch enables dedicated client company officers to communicate directly – by telephone or the Internet - with (anonymous) employees and other associates. The dedicated company officer and employee each communicate entirely in their own language, and both have time to formulate their message carefully and can even ask for advice. The SpeakUp system is uniquely designed to act as a safety net, a ‘last resort’ reporting channel for the most serious and sensitive issues that otherwise would not be reported.

The SpeakUp system provided by People Intouch does not bear any resemblance to an external hotline or a call centre solution. It does not need operators or interpreters, there are no waiting times and long phone Q&A sessions.

More and more European companies, such as Nestlé, BMW, Deutsche Post DHL, Randstad, Roche, Henkel, TUI, Skanska and many others, have discovered that this new way of directly communicating with (anonymous) employees is to be preferred above the traditional, manually operated external complaint lines.

They have also experienced how the SpeakUp system is designed to minimise false accusations and to maximise open and honest conversations with loyal, but concerned employees. It even allows them to do away with other – non verifiable - ways of anonymous misconduct reporting.

To accommodate the ever increasing concerns of the data protection authorities, the SpeakUp system is designed to protect the privacy of both the complainant as well as the accused, and protects the vital interests of the company through the built in security and confidentiality.

One of People Intouch’s key objectives is to help clients successfully implement and roll out their misconduct reporting facility. More specifically, to help them with data protection, compliance and labour law issues.