Quality by Design

• Highly automated process: the SpeakUp system is a third generation internal misconduct reporting application, and builds on years of experience in the USA and the UK
• Internal reporting facility: enables direct communication between employee and company specialist; there is no interference from call handlers, translators or other third parties. The right person asks the right questions
• This highly automated process enables a high quality, full transcription and translation of the original message. This is vastly superior to a speedy real time translation in an awkward and lengthy three-way telephone conversation
• The message is available in both English and the native language, making the handling of the case in the country of origin much easier
• The SpeakUp system enables high quality conversation, as both the employee as well as the company officer can leave a carefully formulated and prepared message. Both parties even have time to seek advice
• The SpeakUp system facilitates full conversation in the callers’ native language; not one word of English is needed. The SpeakUp system works exactly the same for somebody from Russia as for somebody from the USA